Refund policy

PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON HAULATHON.COM:

  • ALL SALES ARE FINAL. 

  • HAULATHON.COM WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.

  • HAULATHON.COM MAY CANCEL/REFUND ORDERS AT ANY TIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMERS, FRAUD RISK ANALYSIS, OR ANY OTHER REASON.

  • HAULATHON.COM DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.

Thank you for shopping with HAULATHON.COM and participating in this global collectors' event. We truly hope you enjoy your new purchase.

Since our products are collectibles, they have certain conditions under which they must be returned in order to keep their value.  We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from HAULATHON.COM, you have agreed to the following terms.


DEFECTIVE ITEM RETURN POLICY

All sales at are final at HAULATHON.COM. The figures we sell are collectible, made in limited runs and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise purchased on HAULATHON.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to help@haulathon.com immediately with photos, your name, your order number and what is damaged. We will evaluate and make a decision. HAULATHON.com does not guarantee product box/packaging. If the damage qualifies for a exchange, we will be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. ALL PRODUCT SALES ARE FINAL.


HOW TO MAKE AN APPROVED RETURN / EXCHANGE

For defective products purchased at HAULATHON.com, please contact Haulathon Customer Service at help@haulathon.com within FOURTEEN (14) days from the date of receipt and provide the order number, reason for return and a return e-mail address.  A Haulathon.com Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN) if your return is accepted.

Follow the return instructions provided by our Customer Support Representative, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via email and you will be given your refund/store credit or a replacement item will be sent to you.


PRICING POLICY

HAULATHON.com reserves the right to change prices at any time. Purchase prices are final at the date of purchase.

 

CANCELLATION POLICY

We make every attempt to process and ship orders as quickly as possible. Once an order is placed, it cannot be cancelled or modified in any way. If you do have any issues with your order please contact Haulathon Customer Service at help@haulathon.com.